Request A QuoteWe’re Honest About AI — Because Honesty Is How We Work
At Anchored Height Safety, we don’t just talk about safety on rooftops and at height — we apply the same rigorous, risk-aware thinking to every part of how we run our business. That includes our use of Artificial Intelligence.
AI is becoming part of how modern businesses operate, and we’re not standing still. But we’re also not blindly adopting technology for its own sake. Every AI tool we use has been deliberately selected, governed by policy, and kept firmly under human control.
This page explains how we use AI, why we use it, what we don’t allow, and — most importantly — how it ultimately makes our team better at serving you.
Our Guiding Philosophy: Augment, Don’t Replace
Let’s be direct: AI at Anchored Height Safety is not about replacing our people.
Our team of height safety technicians, technical specialists, project managers, managers, and support staff are the backbone of everything we deliver. Their experience, judgment, and relationships with clients are irreplaceable. What AI does is take the pressure off them — handling repetitive, time-consuming tasks so they can focus on the work that actually matters: keeping people safe, delivering quality outcomes, and giving you their full attention.
Think of it like adding a highly capable assistant to every desk. One that never sleeps, never forgets to file something, and can draft a document in seconds — but one that always defers to the expert in the room before anything leaves the building.
AI handles the mundane. Our people handle the meaningful.
What AI Helps Us Do Better
For Our Clients
For Our Team
Built Into How We Operate: AI in Simpro (Our Job Management System)
We use the AI Lightning functionality within Simpro as part of our Job Management System. It is the operational heartbeat of Anchored Height Safety — where jobs are created, scheduled, tracked, costed, and closed out.
At the centre of this is Cooper, Simpro Lightning’s AI assistant. Cooper works directly within the Simpro environment, drawing on job data, client records, and operational information that already exists inside our system. This is a deliberate and important distinction: Cooper and Simpro Lightning are not external AI platforms we’re feeding data into — they are embedded capabilities operating within our managed business system, under our governance and Simpro’s enterprise-grade security controls.
We are also satisfied with Simpro Group’s AI Pledge: customer data stored in Simpro is not used to train Simpro’s AI models, and is not shared with third parties for AI training without express permission. Your data is used to deliver the service — nothing more.
The AI Lightning functionality within Simpro helps our team by:
Every AI-assisted output within Simpro is reviewed by a trained team member before it influences a decision, a quote, or a client deliverable. The system assists. The person decides.
The Human-in-the-Loop: Our Non-Negotiable Commitment
In AI, “Human-in-the-Loop” (HiL) means that a qualified human reviews, approves, and takes responsibility for any AI-assisted output before it is used, published, or delivered.
At Anchored Height Safety, Human-in-the-Loop is not a preference — it is policy.
Here’s what that looks like in practice:
| AI-Assisted Activity | Human Role |
|---|---|
| Draft safety documentation | Reviewed and certified by a qualified safety professional |
| Client proposals and quotes | Reviewed and approved by the project lead before sending |
| Meeting summaries and notes | Reviewed and edited by the attending team member |
| Job records in Simpro | Checked and confirmed by the responsible coordinator |
| Client communications | Written, reviewed, and sent by a team member |
| Marketing and web content | Reviewed and approved by management |
No AI output goes to a client, onto a job file, or into a safety document without a qualified person reading it, standing behind it, and taking responsibility for it.
This is especially critical in our industry. Height safety is life-critical work. The stakes of getting it wrong are real. No algorithm makes that call for us.
Our Formal AI Use Policy
We don’t just talk about responsible AI use — we have a formal, documented policy that governs it.
Our Artificial Intelligence (AI) Use Policy is part of our Integrated Management System (IMS) and covers:
Approved tools
We maintain an explicit list of approved AI tools. No employee uses an unapproved AI platform for company work. Our current approved tools include:
- Simpro Lightning (including Cooper, the AI assistant) — our embedded AI platform within Simpro, approved for all employees with Simpro access. Cooper operates on data already inside our Simpro environment and is governed by its own specific data handling commitments (see below).
- Claude (Anthropic), Microsoft Copilot, Gemini (Google AI), Grammarly, Fireflies.ai, Loom, Whispr, and Notion AI — each approved for specific, appropriate uses.
Each tool has been deliberately selected and formally approved. No unapproved tool may be used without management or IT sign-off.
A four-tier data classification framework
Not all information is equal. We classify data from Tier 1 (public, unrestricted) through to Tier 4 (restricted personal data), and our policy strictly prohibits any Tier 3 or Tier 4 information — including client project details, pricing, personal information, and safety incident records — from ever being entered into a standalone AI tool where that information may be stored or used as training data.
Privacy Act 1988 compliance
We take our obligations under Australian privacy law seriously. Personal information is never entered into any AI system. Full stop.
Prohibited uses with real consequences
Our policy clearly defines what is not permitted, including relying on AI for safety-critical decisions, entering confidential client data into standalone AI tools where that information may be stored or used as training data, and delivering AI-generated content to clients without thorough human review. Breaches are treated as misconduct.
Mandatory training
Every new team member completes AI awareness training as part of their onboarding. They understand what's permitted, what's prohibited, and why.
Simpro Lightning specific commitments
Because Simpro Lightning (launched May 2026) is a newly integrated platform, our policy includes four specific data handling commitments that apply to it: (1) no customer data is used to train AI models per Simpro Group's AI Pledge; (2) data stays within the Simpro environment and must not be relayed into other AI tools; (3) all Cooper outputs must be reviewed by a human before use; and (4) management will conduct a dedicated review of Simpro Lightning's AI features and data practices within six months of go-live.
Annual policy review
As AI technology evolves rapidly, our policy is reviewed annually and updated to reflect new tools, new risks, and current best practice.
We run AI the same way we run a worksite: with documented procedures, clear accountability, and no shortcuts on safety.
Why Transparency Matters to Us
You might be wondering why we’re publishing this at all. Most businesses quietly adopt AI tools and say nothing, or worse, include AI functionality unknowingly and put themselves and others at risk.
We believe that transparency builds trust — and trust is the foundation of every long-term client relationship and every great workplace culture.
If you’re a client, you deserve to know how your project information is handled and how our services are delivered. If you’re considering joining our team, you deserve to know that you’re walking into a workplace that invests in smart tools, values your expertise, and has clear, fair expectations around technology.
We’re not perfect, and AI isn’t perfect. But we’re committed to using it thoughtfully, improving continuously, and being open about both.
What We Don’t Do With AI
For absolute clarity:
A Progressive Business, Grounded in Responsibility
Anchored Height Safety is a business that moves forward — investing in better systems, better tools, and better ways of working — while staying grounded in the values that have always driven us: safety, quality, and integrity.
AI is part of that forward movement. But it’s a tool in expert hands, not a replacement for them.
Our team still shows up. They still think critically. They still sign their name on every deliverable. AI just means they can do more of the work that matters — and less of the work that doesn’t.
This page reflects Anchored Height Safety’s current AI Use Policy as documented in our Integrated Management System. Policy last reviewed: 19 May 2026. Next review due: May 2027.
That’s what it means to be transparent, responsible, and human-led — not just in the way we work at height, but in every part of how we run our business.
